NOC’s Response to COVID-19

NOC's Response to COVID-19

NOC's Commitment to Our Guests, Guides & Staff

Nantahala Outdoor Center takes the health and safety of our guests, guides and staff as our highest priority. In light of the risks associated with COVID-19, NOC is modifying its operations across all locations. For guests who choose to join us on an adventure, in our retail stores, at our resort or in one of our restaurants we welcome you with important changes. We ask, as a responsible and conscientious traveller, that you assist us in following guidelines for the health and safety of our community.

For operation specific opening dates and statuses please view our phased opening timeline.

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Face Masks / Coverings

Visitors to our North Carolina based locations, restaurants, and retail stores are required to wear face masks/coverings per NC Executive Order 147.

For guests at locations outside of North Carolina, we still encourage all guests to wear face masks / coverings per CDC recommendations.

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Pre-Trip Screening

Do not travel to NOC’s locations if you or a member of your party is ill, exhibiting symptoms of COVID-19, or have been exposed to COVID-19 in the past 14 days.

All NOC Adventure guests will be subject to a pre-trip screening that includes a contactless temperature check.

If needed, contact us before arriving for options on rebooking under our Flexible Booking Policy.

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Employee Screening & Prevention

Daily employee pre-shift health screenings, including a temperature check.

Employees are required to wear face masks / coverings in all departments.

Work from home encouraged and rescheduling all in-person meetings to digital, when possible.

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Social Distancing

NOC encourages all staff, guides and guests to maintain appropriate social distance whenever possible. Particular care should be taken in checkout lines, public restrooms or waiting in queue due to limited building capacity.

NOC shuttles will be modified to promote social distancing through reduced capacity and the strategic loading of seats to promote distance between parties.

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Increased Cleaning & Sanitization

Additional cleaning / sanitization / disinfection protocols for guest areas, lodging, vehicles, shared and specialty equipment, and back of house spaces.

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Group Size & Building Capacity Modifications

Reduced group sizes on trips, including 50% capacity on busses and transportation when mixing parties.

Limited building capacities in restaurants with convenient to-go options.

Reduced capacity in all retail stores.

     

    NOC Updated Opening Timeline

     

    COVID-19 Phased Re-Opening
    Location Status Projected Date
    Nantahala Raft & Zip  OPEN  Limited Capacity
    Nantahala Lodging  OPEN  Limited Capacity
    Chattooga Rafting   OPEN Limited Capacity
    Ocoee Rafting  OPEN Limited Capacity
    Pigeon Rafting  OPEN  Limited Capacity
    French Broad Rafting  OPEN  Limited Capacity
    Chattachoochee River - Metro  OPEN Limited Capacity
    Chattahoochee River - Roswell  OPEN Limited Capacity
    Paddling School  OPEN  Limited Capacity
    NOC Wilderness Medicine  OPEN  Limited Capacity
    Treetop Adventure Nets  CLOSED Anticipated NC Phase 3
    Retail
    NOC Outfitter's Store  OPEN  Limited Capacity
    NOC Gatlinburg  OPEN Limited Capacity
    NOC Grove Park Inn  OPEN Limited Capacity
    Food & Beverage
    Rivers End Restaurant  OPEN Limited Capacity
    Big Wesser  OPEN  Limited Capacity
    General Store  OPEN Limited Capacity

     

    Updated 4-27-2020

    The novel coronavirus (COVID-19) pandemic is having a growing impact on families, individuals and businesses across the United States. As a result of this evolving threat, Nantahala Outdoor Center has made the difficult decision to suspend most of our operations over the next 2 weeks. Our top priority during this time is the safety, health and wellbeing of our guests and staff.

    We have introduced Flexible Booking Policies to give guests confidence during this time in planning and rescheduling upcoming trips. For guests effected by cancellations, a Nantahala Outdoor Center staff will be in touch regarding a rebooking.

    Adventure Operations:

    • All NOC river and land based adventures are not scheduled to operate through May 21st.

    Nantahala Main Campus (Restaurants, Lodging, General Store):

    • As of April 1st The Nantahala General Store will be closed through May 8th.
    • All NOC Restaurants, Lodging & the Outfitter’s Store will be closed through May 8th.

    NOC Retail Stores:
    NOC is offering limited retail availability via store.noc.com. Drop shipping and pre-schedule pickups are possible for select products.

    • NOC’s Gatlinburg Retail store will be closed through May 15th.
    • NOC’s Grove Park Inn Retail store will be closed through May 31st.
    • NOC’s Outfitter’s Store on the Nantahala River will be closed through May 8th.

    Wilderness Medicine & Paddling Instruction Programs:

    • NOC Wilderness Medicine / SOLO Southeast programs between March 18th – May 15th are postponed.
    • Paddling School programs will not operate between March 16th – May 8th.

    Special Events:

    • Wildwater World Championships in late April have been cancelled based on the European Travel ban established in early March, 2020.
    • US Open, in collaboration with the Nantahala Racing Club, has been cancelled for the weekend of March 28th.
    • NOC's Spring Fling has been cancelled.

    This decision to pause operations has not been made lightly, nor is it driven by fear. Instead, it is with the hope that we can help in limiting the impact of this virus on the communities we work, live and play.

    The core of our business at NOC is to welcome and encourage guests from near and far to disconnect and experience the incredible natural beauty and adventure that the Southeast has to offer. As the Leader’s in Outdoor Adventure it is our responsibility to take the health and safety of our community seriously. While temporarily closing part or all of our business is painful, it is in line with the mission and core values that guide us in times of uncertainty.

    Our team will continue to look to state, federal and international resources for guidance on appropriate steps and best practices such as social distancing.

    Most importantly, I am anxious and excited to welcome our world class staff back to NOC. In the interim, we are doing our best to provide effected staff and families with the support and resources that are available to us as a small business.

    I look forward to the return of laughter, smiles and storytelling from the river and trail at our locations in the next few weeks. In the meantime, the outdoors is a big open place. If possible, I encourage you to find a way to escape the stress of the next few weeks by  venturing outside in a healthy space for a walk, meditation, run, paddle or ride.

    Stay healthy,

    William Irving
    President
    Nantahala Outdoor Center

     


     

    Updated 3-13-2020

    We have always viewed the outdoors as a means to disconnect, relax, recreate and recharge. We feel these concepts are as important now as they have ever been.

    As the impact of the novel coronavirus (COVID-19) continues to change, we want to share with you how Nantahala Outdoor Center is responding to the evolving situation. Our top priority during this time is the safety, health and wellbeing of our guests and staff.

    We have been closely monitoring the situation and after consulting with relevant state, local and federal entities, NOC’s operations are subject to the following notices:

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    On March 13th NOC made the decision to halt all SOLO Southeast Medical Programs that start between March 16th - March 31st. This decision was made out of an abundance of caution considering the close quarters and hands-on learning that is necessary in these courses. We hope to resume scheduled classes after March 31st. NOC staff will proactively contact students effected by this cancellation with information on next steps.

    On March 12th the ICF in conjunction with NOC and the ACA made the difficult decision to cancel the 2020 Wildwater World Championships due to the European Travel Ban established by the United States. The official ICF announcement can be accessed here.

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    All other NOC operations and locations in SC, GA, NC and TN are operating normally with additional precautions against COVID-19. We welcome guests to all river and land-based adventures, retail establishments, lodging, dining and paddling instruction programs as scheduled. We are taking the following precautionary measures across the entire company:

    • Increased frequency and depth of cleaning / sanitization in Retail, Food & Beverage, Lodging, bathrooms, public spaces and office areas. 
    • Implementing stay-home / work-remote plans for employees who are ill or who exhibit signs or symptoms of the flu.
    • Implementing a temporary Flexible Adventure Policy to support those effected and remove stress regarding future reservations.;
    • Requesting all guests and staff not travel or visit NOC locations if: 
      • They are currently exhibiting or have exhibited flu like symptoms within 24 hours. 
      • They have travelled to a country identified as a level 3 warning by the CDC in the past 14 days. 
      • They have been in close contact / proximity to an individual known to have COVID-19 in the past 14 days. 

    Should staff or guests have questions or concerns regarding their current health we ask them to seek advice from a medical provider in accordance with recommendations from the CDC before arriving at Nantahala Outdoor Center.

    NOC’s response to this crisis may change as we learn more information about the risks in cooperation with state, local and federal agencies. We appreciate your patience and understanding as we navigate uncharted territory, with guidance from:

    We hope that these measures will invite you to continue engaging in the amazing outdoor-oriented experiences that define our brand. Thank you for trusting and working with us as we strive to provide safe and enjoyable experiences that live up to the Nantahala Outdoor Center name. Despite the challenging times, we hope you will find relaxation and enjoyment in unplugging and spending meaningful time outdoors.

    Jan Wojtasinski
    Vice President, Marketing
    Nantahala Outdoor Center