Booking Terms and Cancellation Policies

Terms and Conditions Overview

Nantahala Outdoor Center activities go rain or shine. If YOU cancel or decrease the number of participants in your party the following cancellation policies apply. These firm policies ensure all of our guests are treated equally and fairly.

Nantahala Outdoor Center activities take place in remote locations and we ask that you inform the NOC trip leader of any pre-existing medical conditions such as severe allergic reactions, heart conditions or physical injuries that you may have. If you have a medical condition that requires medication such as an allergic reaction to food/bees, asthma, diabetes or a heart condition, you are strongly advised to consult with your physician regarding your participation in this course and, if appropriate, carry any medication prescribed for your condition during this course.  Additionally, please inform your trip leader of the medication you intend to carry and whether a family member or friend who is familiar with administering your medication will be participating in the course.  On guided activities, your trip leader will be able to keep the medication safe and dry for you.

Standard Activity Cancellation Policy

Lodging Cancellation Policy

SOLO Southeast/Paddling School Course Cancellation Policy

Great Smoky Mountain Railroad Cancellation Policy

Frequently Asked Questions

 

Standard Activity Cancellation Policy

0-3 Days Before Reservation:

Guest will be responsible for full amount of reservation.

4-13 Days Before Reservation:

Cardholder will receive a 50% reservation-booking voucher, to be used within one year of cancelled date on an activity reservation.

14-29 Days Before Reservation:

Guest will receive a reservation-booking voucher for the full reservation amount, less a 5% cancellation fee. Voucher to be used within one year of cancelled date on an activity reservation.

30+ Days Before Reservation:

Guest will receive a full refund, less a 5% cancellation fee.

NOC Lodging Cancellation Policy

0-3 Days Before Arrival:

Guest will be responsible for full amount of reservation.

4-13 Days Before Arrival:

Guest will receive a 50% reservation-booking voucher, to be used within one year of cancelled date on a lodging reservation.

14-29 Days Before Arrival:

Cardholder will receive a reservation-booking voucher for the full reservation amount, less a 5% cancellation fee. Voucher to be used within one year of cancelled date on a lodging reservation.

30+ Days Before Arrival:

Guest will receive a full refund, less a 5% cancellation fee.

 

SOLO Southeast/Paddling School Course Cancellation Policy

0-13 Days Before Reservation:

Guest will be responsible for full amount of reservation.

14-29 Days Before Reservation:

Guest will receive a reservation-booking voucher for the full reservation amount, less a 5% cancellation fee. Voucher to be used within one year of cancelled date on a SOLO Southeast Course.

30+ Days Before Reservation:

Guest will receive a full refund, less a 5% cancellation fee.

 

Great Smoky Mountains Railroad Trips Cancellation Policy

Less than 48 Hours Before Reservation:

Guest will be responsible for full amount of reservation.

Greater than 48 Hours Before Reservation:

Guest will receive a full refund, less $14/Cancellation Fee per adult, $7/Cancellation Fee per child.

 

FAQs

How do I request a cancellation, rebooking, or credit?

To request a refund, voucher, or cancellation, please contact our call center team at 828.785.4850.

How long does it take my refund to be processed?

Credit card refunds will be immediately processed by Nantahala Outdoor Center and take 7-10 business days to appear on your statement.

Do my booking vouchers expire?

Yes, vouchers expire one year from the date of the cancelled activity.

What is your no-show policy?

To be fair to all guests of Nantahala Outdoor Center, guests who do not show up to their reservation without prior notice will be responsible for the full amount of their reservation.

My trip was cancelled by Nantahala Outdoor Center due to extreme or inclement conditions and / or unforeseen circumstances. What now?

While uncommon, Nantahala Outdoor Center does reserve the right to cancel or postpone activities due to inclement conditions or unforeseen circumstances. If NOC cancels your trip you will be entitled to a complete rebooking at your convenience, a voucher for the full amount paid, or a full refund for the amount paid.

Do you have a drug and alcohol policy?

Nantahala Outdoor Center can not allow anyone impaired by drugs or alcohol to participate in any of our guided or unguided adventures.

Still need help? Contact us.